Furniture Creations only ships to destinations within the 48 contiguous United States. We utilize various shipping and delivery methods, to provide the best value to our customer for the size of the product being shipped. Shipping options include:
Pickup / Will Call:
We offer limited Will Call services for local Tucson customers who wish to pick up their item. This is a free service. Furniture Creations will call you to let you know when your items have arrived so you may make arrangements for pickup.
Local Tucson Delivery:
We can deliver your entire order anywhere in the Tucson metropolitan area for $85, with few exceptions - please contact us by email for details. This does not include setup – if setup services are desired, please contact us to receive a quote.
United Parcel Service (UPS) Ground:
Many lightweight and small furniture items will be shipped via UPS Ground.
Greyhound Package Xpress (GPX):
Shipping with Greyhound allows us to send medium-sized, more fragile items more economically. These are often items that may be the same size or larger than those typically shipped using UPS Ground, but not quite large enough to be shipped cost effectively via freight.
GPX items are delivered to your residence, but if you are interested in saving even more money on your purchase, please contact us to find out how you can save up to 75% off shipping by picking up your order from one of the GPX locations.
Larger items that need to be shipped by freight are generally shipped FedEx Freight by pallet or other means. These shipments are generally curbside deliveries - the customer must help unload items from the back of the freight truck. As such, we recommend you have someone available to help you unload your furniture upon delivery. Due to liability issues, the customer is responsible for bringing any merchandise into their home.
Common carrier truck deliveries are performed by a trucking company contracted by our suppliers. This service is a "Tailgate Delivery"; the driver will move the items to the back of the truck. At that point the customer is responsible to move them into the building or residence.
“White Glove” Delivery Service is available in most areas within the continental US. Additional delivery fees are required if the delivery location is outside of a regular delivery service area. In those cases, the customer will be notified by email of additional delivery charges before the order is shipped.
Extraordinary delivery conditions may require an additional fee, but the customer will be notified of any additional charges before the order is shipped.
Receipt of Goods
All packages are shipped with receipt signature required, so a recipient must be present at the time of delivery. If a recipient is not available, the customer will have the option to pick up the item from a local shipping center by following the instructions on the notice that the driver will leave at your door, and will not be able to just sign the back of the notice and have the item left for you. Carriers will generally make three (3) delivery attempts and then return the item to us if it is not received. If this happens, the customer will be responsible for paying any additional shipping charges to re-send the item.
We cannot stress enough the importance of inspecting all shipped items before signing any delivery / pickup receipt. This is for your protection, to ensure the items sent were received in the same condition they were in when shipped. The recipient should inspect the contents of all packages (not just the outside of the package), noting any damage on the delivery receipt.
It is recommended if at all possible, that the recipient inspects the contents of the package for damage and not judge the condition solely on the outside of the carton. Certain types of impact to a package have been known to cause damage to an item that is not apparent from the exterior packaging. If you can plainly see the package is damaged and the item itself has been affected, DO NOT sign for it - inform the driver that you are refusing the item. In that case, notify Furniture Creations within three business days from date of delivery, and we request a replacement item at no cost to the customer.
Please open the package with care and keep all packaging materials intact. If any damage is found, please refuse only those items that were damaged, and contact Furniture Creations within 3 business days of delivery so we can initiate a claim for you. We can then ship out a replacement to you or issue you a refund.
If after signing for the item you should find that the item arrived damaged, DO NOT assemble the product - contact us immediately. The package will need to be resealed in as close to the original condition as possible, since arrangements will be made for the carrier to pick up the item for inspection. If the packaging materials are no longer available or you have already assembled the item, we will not be able to make a claim or have the item replaced.
By purchasing an item from Furniture Creations, the customer acknowledges our receipt inspection policy documented above, and that any damages found after signing for item will be assumed to have occurred after the items were picked up / delivered. The customer will therefore incur all costs for item replacement due to damages discovered after delivery, in addition to any re-ship charges.
Lost / Missing Shipment
In the event that your item has not arrived within a reasonable amount of time once it has been shipped to you according to standard transit times, we will initiate a claim with the shipping carrier. This will start a trace on the package, which will require a few additional days to verify that the item is definitely lost. Once this time has passed, if the customer has still not received the item, the customer will then have the option of having a replacement shipped or receiving a refund.